BlackBerry Enterprise Instant Messaging
Mobilize instant messaging platforms including Microsoft® Lync®,
Microsoft® Office® Communications Server and IBM® Sametime®.
Secure and Instant Communication
Manage Contacts and Presence Status
Work virtually anywhere with real time communication
BlackBerry Enterprise Instant Messaging (Enterprise IM) enables and improves productivity by mobilizing desktop IM solutions, like Microsoft Lync and IBM Sametime, optimizing communication and collaboration with secure real-time
one-to-one and multi-party instant messaging.
BlackBerry Enterprise IM is a value added service, available at no charge, to BlackBerry Enterprise Service 101 or BlackBerry Enterprise Server customers.
It supports BlackBerry OS smartphones connected to a BlackBerry® Enterprise Server 5.0 and BlackBerry® 10 devices connected to BlackBerry® Enterprise
Service 10 through the BlackBerry Collaboration Service2.
Secure and Instant Communication
Communicate real time with colleagues, customers and partners
Instantly initiate a one-to-one or multi-party instant messaging conversation or
join a group chat for quick, efficient communication and faster decision making.
Enable faster connections, especially when timing is critical, with an integrated experience that escalates text to voice to conferencing with a unified client.
Easily package up an IM chat and share through email. Escalate the chat to
a phone call with just a click – without the need for dialling the number.
Quickly create a meeting invitation from an IM chat that is automatically sent
to chat participants. The calendar invitation includes the chat discussion text
that can be edited or augmented with additional information.
All communications are confidential and private as messages sent through
the Enterprise IM client are encrypted end-to-end using AES 256 over HTTPS (TLS/SSL).
Manage Contacts and
Managing contacts is simple and intuitive
Reaching colleagues while out of the office is quick with search through integration
with the Lightweight Directory Access Protocol (LDAP) or Active Directory for Global Address Lookup (GAL).
Personalize communications by uploading an avatar or photograph. Set Presence status (Free, Busy, Out of Office, etc.) manually or automatically updated based on calendar information.
Easily communicate cross platform with colleagues, customers and partners as BlackBerry IM enables federation and public IM connectivity. Share Presence status and send secure IM with users – from federated partners like Microsoft Lync as well
as public IM providers like Skype.
How to get BlackBerry Enterprise IM CLIENT
> BlackBerry 10
> BlackBerry 7 OS and earlier (IBM® Sametime®)
> BlackBerry 7 OS and earlier (Microsoft Office Communications Server and Microsoft Lync Server)
> BlackBerry 7 OS and earlier (Novell® GroupWise Messenger)
> BlackBerry 10
> BlackBerry 7 OS and earlier
Optimize staff communication
Improved collaboration and decision making
Increase productivity, improve time management and team coordination with the ability to check the immediate availability of colleagues, customers and partners. Respond faster with one click actions: initiate an IM chat, escalate from an IM chat to a voice call, move an IM chat to a meeting.
Secure, encrypted communications
Messages are encrypted end-to-end with the ability to deliver the security and controls required by government and regulated organizations. To deliver the gold standard for secure mobility, BlackBerry Enterprise IM conversations are connected through BlackBerry Enterprise Service 10 for BlackBerry 10 smartphones and BlackBerry Enterprise Server 5.02 for BlackBerry OS smartphones.
Lower telephony costs
The ability to initiate an instant chat with one or multiple colleagues can reduce the need for phone or conference calls. The ability to easily escalate from a text chat to a voice call with a single tap can also help keep communications costs in check.
It’s time for real multi-platform
Enterprise Mobility Management.
BES10 enables secure device and
app management for BlackBerry,
iOS and Android devices.
Voice System (MVS)
Give employees the freedom
to work virtually anywhere - by
mobilizing the office phone
system - enabling cost efficient
business calls to be made or
received globally over mobile
or Wi-Fi networks.
Related Product Content Style
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Find out more about the BlackBerry Unified Communication and Collaboration suite.
Read about the general requirements for BlackBerry Enterprise IM 3.1
Get the inside track on all things business from the Inside BlackBerry for Business Blog.
Discover Enterprise IM Support: knowledge base, product documentation, forums and more.
View the BlackBerry Enterprise IM App Installation and Administration Guide
BlackBerry Enterprise IM client and server compatibility
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Note: BlackBerry Enterprise IM must be connected to BlackBerry Enterprise Service 10.1 or BlackBerry Enterprise Server and won’t function as a stand-alone solution. If you’re unsure, please contact your IT Department for clarification.
The BlackBerry Enterprise IM client enables BlackBerry users to securely connect to enterprise IM platforms such as Microsoft Lync 2010 and 2013, Microsoft® Office® Communication Server 20053, 2007 and 2007 R2, and IBM Sametime 8.5 and 8.5.2.
1 BlackBerry Enterprise Instant Messaging 3.0 requires installation of BlackBerry Enterprise Service 10.1 and BlackBerry Balance and operates in the Work Space only.
2 Enterprise IM 2.6 requires BlackBerry Enterprise Server 5.
3 Only BlackBerry Enterprise IM 2.6 supports Microsoft Office Communications Server 2005 and 2007 R2.
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