Support for your multi-OS environment
BlackBerry® Support helps you realize the full potential of your mobile environment,
minimize costly downtime and support all users managed through a BlackBerry
mobility management solution, including those using iOS and Android™ devices.
How to get support
Your support options
Distinct levels of support provide options that align to the level of expertise, assistance and resolution time that your business requires.
- 24x7 Telephone and electronic support (90 second target pick up time, 4 hour response time for electronic submission)
- 2 named callers
- Web-based Training for Named Callers
- Access to Webcasts and Solve Newsletter
- End-of –Life Notification: Basic Support will be discontinued as of April 1, 20141.
- Software Assurance
- 24x7 Telephone and electronic Support (90 second target pick up time, 2 hour response time for electronic submission)
- 5 named callers
- Open Session training discount
- Software Assurance
- 24x7 Telephone and electronic Support (90 second target pick up time, 1 hour response time for electronic submission)
- Support Account Manager
- Tier 3 Direct Advanced Response Team (DART) access
- Onsite training
- 15 named callers
- Planning and preventative optional services available
BlackBerry Care Support will be discontinued as of March 31, 2014.
1No new Basic Support orders will be processed after March 31, 2014. Current BlackBerry Basic Support customers will be allowed to renew their Basic Subscription one more year in 2014.
Always stay current
Always have access to the latest software upgrades and updates. Available for BES10 perpetual Client Access Licenses (CALs), BlackBerry Software Assurance is included with all paid support.
BlackBerry Software Assurance also allows you to upgrade your perpetual CAL’s to Silver Licenses that can manage BlackBerry, iOS, and Android devices, on a one-for-one basis for an unlimited period of time.
BlackBerry 10 Readiness Services
Ease your organization’s transition to BlackBerry® 10 with BlackBerry 10 Readiness Services. Choose from a variety of enterprise services designed to give you the confidence, tools and assistance to get your company up and running on BlackBerry 10 quickly.