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Switching to your new BlackBerry 10 Smartphone

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Transferring content to your new BlackBerry 10 smartphone is easy

Bringing your contacts, pictures, video, apps and more from your old smartphone to your new BlackBerry® 10 device can be fast and hassle-free, especially if you already have a BlackBerry® ID.

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BlackBerry ID

Get access to BlackBerry websites, apps, and services.

Transferring contacts, files, and media from a BlackBerry device

View instructions by device:

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download blackberry link

1. Download BlackBerry Link onto your computer.

usb cable connect

2. Connect your old device to your computer using a USB cable.

link to pc

3. Follow the steps provided on the BlackBerry® Link screen.

Options to transfer content

You have three options to transfer content from your BlackBerry OS 7 and earlier smartphone to your new BlackBerry 10 OS smartphone. You can transfer content using BlackBerry Link, the Device Switch App or a media card.

Switching devices using BlackBerry Link

With BlackBerry Link, you can transfer information that was saved to the memory on your old device, including1:

  • Contacts1
  • Files (pictures, music, documents)
  • Calendar items1
  • Tasks and Memos2
  • BBM™ contacts
  • Browser bookmarks and folders
  • Alarm/clock settings
  • Text/SMS/MMS messages
  • Phone Call Logs
  • WLAN Profiles (for non-enterprise networks)
  • Password Keeper entries

If you have anything saved on your SIM card, such as address book contacts, make sure to save these things to your device memory or your media card first. That will ensure they get transferred during the device switch.

Switching devices using the Device Switch app

With the Device Switch App, you can wirelessly transfer information that was saved on your old device, including:

  • Contacts
  • Calendar items
  • Pictures
  • Videos
  • Files and documents
  • Notes and Memos

If you have anything saved on your SIM card, such as address book contacts, make sure to save these things to your device memory or your media card first. That will ensure they get transferred during the device switch.

Switching devices using a media card

For BlackBerry smartphone users with BlackBerry® 7 OS and later, you can switch devices using your media card.

  1. On your old device, tap Search and type Device Switch in the field.
  2. If you are running BlackBerry 7.0 or later, Setup will appear in the search results.
  3. Click Setup > Device Switch > Using a Media Card > Save Data
  4. Clear the “Save emails” checkbox because you will bring email over later, and select Continue.
  5. When all of your content is saved to a backup file, remove the media card and insert it in your new BlackBerry 10 device.
  6. When the screen shown on the left appears on your BlackBerry 10 device, type in your backup file password and items will begin to transfer to your new device.

What's next?

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Transferring content from non-BlackBerry devices

iPhone

Download the device switch app to both your old device and your new one, to transfer your Address Book contacts, calendar, and photos and videos on your device.

  1. Download to your BlackBerry smartphone from BlackBerry® World™ storefront and follow the on-screen instructions
  2. Download to your iPhone by visiting www.deviceswitch.com from your device.

OR

Get step-by-step instructions to manually transfer your files, media, calendar and contacts (PDF)

Android

Download the device switch app to both your old device and your new one, to transfer your Address Book contacts, calendar, and photos and videos on your device.

  1. Download to your BlackBerry smartphone from BlackBerry® World™ storefront and follow the on-screen instructions
  2. Download to your Android device by visiting www.deviceswitch.com from your device.

OR

Get step-by-step instructions to manually transfer your files, media, calendar and contacts (PDF)

Feature phone

Get step-by-step instructions to transfer your files, media, calendar and contacts (PDF)

Get additional support

If you can't find what you're looking for here, visit the Support page for more options.

If you're on Twitter, you can follow @BlackBerryHelp and send a Tweet to the BlackBerry tech support team.

View information on getting started with your new BlackBerry smartphone

  1. 1

    Any data that is backed up wirelessly, or synchronized with an online account (such as Gmail or Hotmail) will not be migrated. Records synchronized with BlackBerry Enterprise Server will also not be transferred. This information includes items such as Contacts and Calendar entries; only records stored locally on the smartphone will be migrated. To obtain the missing records please add the email account previously used to synchronize this data.

  2. 2

    Tasks and memos are only transferred if your old BlackBerry smartphone was not activated on a BlackBerry® Enterprise Server.